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Shipping your
hard drive, is
extremely simple.
We get hard drives
sent into us from
every corner of
the globe. These
drives can arrive
safely if you
take a few steps
to make sure they
are packed properly.
Submitting Your
Drive
The first step
to sending us
your hard drive
for recovery is
to complete our
Online Request
Form. There is
a link for it
highlighted yellow
towards the top
of each page of
our website.
Simply click
on that link and
a very printer
friendly form
will come up on
the screen. If
you are having
problems with
the form opening
properly you may
need to disable
any pop-up blockers
you may be using,
or you can simply
click HERE.
Once you have
the form on your
screen please
fill it out as
completely as
possible. Absolutely
NO data is being
transmitted across
the Internet via
this form, so
you don't have
to worry about
any of your personal
information being
intercepted. Under
the billing information
you can input
your method of
payment. Again,
all of your information
is kept completely
secure and is
not being transmitted
across the Internet
from this form.
If you just don't
feel comfortable
submitting your
billing information
at this time,
it's not a problem,
just make a note
to have us call
you to receive
that information
and we will be
happy to do so.
Please be sure
to include any
information regarding
the failure of
your drive and
be as detailed
as possible in
regards to the
data you are looking
to recover. Please
feel free to attach
any additional
information pages
you may feel necessary.
After you have
completed the
form you will
notice a button
at the bottom
that says "Click
Here To Print
This Form". Once
you click the
button just follow
the normal prompts
your computer
gives you when
printing a document.
You may want to
print two copies,
one for yourself
and one to include
with the drive.
After the form
has printed, make
sure to review
the information
you have provided
just to make sure
everything is
correct and also
make sure you
review the Terms
& Conditions.
Once this has
been reviewed
please sign and
print your name
and include the
date. We
cannot accept
data recovery
cases without
a signed data
recovery request
form.
Once the form
is completed you
can now package
the drive and
prepare it for
shipment. Shipping
your hard drive
is not difficult
or detrimental
to the drive if
the proper safety
measures are taken.
Think of it as
shipping an egg.
With a hard drive,
you want to first
place it in an
anti-static bag
if you have one.
These are the
silver type bags
that new hard
drives are often
packaged in. If
you don't have
one, that's fine,
but it is an additional
protective measure
to use during
shipment. You
can also wrap
the drive in aluminum
foil, if an anti-static
bag is not available.
After this is
done, simply wrap
the drive in 3
or 4 good layers
of bubble wrap.
You want the drive
to ride on a cushion
of air during
the shipping process.
Once the drive
is wrapped, place
it in a well fitting
box and fill in
any gaps with
bubble wrap or
whatever you may
have to cushion
the drive so that
it doesn't bounce
around inside
the box. Include
the data recovery
request form with
the drive and
ship the package
via FedEx or UPS.
Once we get the
drive in, we will
enter your information
into our system
and you will receive
an e-mail with
an account number.
This account number
coupled with the
e-mail address
you provided,
will allow you
to log into our
system and check
on the status
of your recovery.
You can actually
see the log-in
box at the top
right of every
page on our site.
We generally complete
most evaluations
within 24 hours
of receiving the
drive and we will
let you know at
that time, what
we have found,
the required recovery
method and the
exact price of
the recovery.
You can then elect
to proceed with
the recovery or
not. If you decide
not to, you are
only charged for
return shipping
of your drive,
since we do not
charge evaluation
fees or attempt
fees.
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